Privacy Policy

1. Introduction

This Privacy Policy describes how VeneraLabs Ltda. collects, uses, and protects the personal data processed through the veneraflow.io institutional website.

Important: this Policy applies solely to the data processing carried out on this institutional website. The VeneraFlow product and platform have their own Privacy Policy, presented and accepted within the application.

2. Data Controller

VeneraLabs Ltda. is the controller of the personal data collected through this website and is responsible for decisions regarding its processing. For privacy matters, including the exercise of your rights, contact us at contato@veneraflow.io.

3. Data We Collect

Data provided in the contact form

• Name
• Email
• Company (optional)
• Message content

Browsing data

• IP address
• Browser and device
• Pages visited and access logs
• Cookies

4. How We Use the Data

We use the collected data for the following purposes:

• Respond to messages sent through the contact form
• Operate, maintain, and improve the website
• Ensure security and protect the website against abusive use

5. Legal Basis

The processing of your data is based on the legal bases set out in the LGPD, in particular legitimate interest (for example, to operate and protect the website) and consent (for example, when you send a message through the contact form), as applicable.

6. Data Sharing

We share data only to the minimum extent necessary for the website to operate:

• Sending contact-form emails through Resend, which acts as a processor
• The website hosting and infrastructure provider
• Public authorities, when required by legal or regulatory obligation

We do not sell or trade your personal data.

7. Data Retention

We retain personal data only for as long as necessary to respond to your requests and to comply with any legal obligations, after which it is deleted or anonymized.

8. Your Rights (LGPD Art. 18)

You may exercise the following rights over your personal data:

• Confirmation that processing exists
• Access to the data
• Correction of incomplete or outdated data
• Deletion of data processed on the basis of consent
• Data portability
• Withdrawal of consent

To exercise your rights, contact us at contato@veneraflow.io.

9. Cookies

We use essential cookies for the operation of the website and, where applicable, analytics cookies to understand how the website is used.

You can manage or disable cookies in your browser settings.

10. Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or improper alteration.

11. Changes to This Policy

We may update this Policy from time to time. The current version will always be available on this page, along with the date of the last update.

12. Contact

For questions about this Policy or the processing of your data, please contact us: